A few years ago, I ended up taking over the product aspect of my company and formed a team to support me in this task. …
Tag: customer
Today’s customers expect instant replies from companies. It’s the era of immediate gratification. While live chat is central to customer support, it’s also seeing a …
Ask the Ultimate Question – NPS the way to measure greatness I’ve always disliked the traditional customer survey. The list of questions about how you …